Experiencing more awe enables a new type of thinking — We’re divided. A staggering 85% of Britons feel divided. 84% of Americans, 81% of Russians and Germans, and 52% of people in Japan. That’s a lot of disconnected people. Enabled by tabloids and algorithms Popularism, pitting Them vs Us, has caught fire. These divisions slice through our countries, our communities…

Our modern minds restlessly leap from thought to thought. Our emotions rise and fall, an uncertain mixture of anticipation, anger and anxiety. And our bodies barely move, motionless in seats for hours as only our fingertips twitch over screens and keys. Modern life, or work (I forget which is which)…

Hi there. I’m Fraser. I’m a digital product designer. That means I love learning about people’s problems and finding ways to solve them. Sometimes that means inventing new technology, sometimes it’s about repurposing existing technology, and sometimes we may not even use technology at all. I take a wholistic approach…

Often the people buying and managing software are not the people that need to use it. Once you’ve got the sale, customer success becomes even more important, and the distribution of your product into the hands of the people that are actually the ones who need it is fundamental. In…

Shutl is a same-day delivery platform (acquired by eBay in 2013). Shutl connected consumers, retailers and point-to-point delivery drivers. Customers could click ‘Buy’ and be holding their order in under 30-minutes – our record was under 15-minutes. Instant gratification. Shutl made delivery convenient for the customer. As it should be. …

In the early stages of any business, the future is uncertain. A shadowy, uphill path cluttered with obstacles. All you can ever be certain of is where you are now and where you’ve been. Talking with customers (and those you wish were your customers) is a messy but essential part…

Matching talent with remote work For the last few years I’ve worked 100% remote. Without a set office. Without a commute. In a distributed team. Co-workers and customers spread across the world. People come to every meeting with exciting stories from foreign lands. Where did they take the kids last…

Optimise your commute for life satisfaction — Every morning you step out your front door. Lungfuls of fresh air invigorate you as you take your first strides. You jump in a car, hop on a bus, saddle up. And, just like that, you’re off to complete another productive day at the office. Let’s pray for an easy…

People want low touch but they also want guidance. They don’t want to talk to you but they do want to be hand held until their job is complete. This puts you in a bit of a dilemma really. Users have to find success with your service before they’ll hand…